Refund policy

Refund Policy

Junk to Funk is dedicated to providing quality customer service, if you have a problem with your order, reach out and I will be in contact as soon as possible.

Just reach out to hello@junktofunk.com.au

I pride myself on the quality of my products and customer satisfaction. I offer a 14 Day Money-Back Guarantee on your order if my products do not meet your expectations. Your item must be unused and in the same condition that you received it within 14 days of your purchase of the item(s).

Junk to Funk may verify the validity of your claim. Junk to Funk shall be entitled to reject any claim if I deem there is any misuse of the offer or an intent to jeopardise the fair operation of the offer.

The consumer must also have taken reasonable care of the goods, and not have damaged the goods by using them in a way they were not meant to be used. 

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Due to being a small business, shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

By participating in the offer, you accept these terms and conditions.

 

Damaged or Broken Item?

Shipping with ceramics, there are always risks that during transit a product may be damaged. I do my absolute best to mitigate this issue with plenty of eco-friendly wrapping before handing the parcel off to Australia Post.

In the case where your item is damaged in any way upon arrival, you must email detailed photographs to hello@junktofunk.com.au before a full refund will be processed.